Troubleshooting

Configuring resources or alerts results in a “403: Forbidden” response

When creating or modifying any form of resource or alert, if the response returned from the monitor is 403: Forbidden this indicates that the CLI is not authenticated to the monitor (or a previous authenticated connection has timed out). To resolve simply login to the monitor, for example:

# hamonitor resource add
Enter protocol [NFS, SMB]: SMB
IP address of the SMB server: 10.6.4.68
SMB share name: Acc_mnt
Mount options [return for None]:
Username [return for None]: admin
Password [return for None]:
Do you want to test the connection now? [y/n]y
403: Forbidden

# hamonitor login
Enter URL [https://localhost:13514 if empty]:
Enter Username:
Enter Password:
Welcome admin

# hamonitor resource add
Enter protocol [NFS, SMB]: SMB
IP address of the SMB server: 10.6.4.68
SMB share name: Acc_mnt
Mount options [return for None]:
Username [return for None]: admin
Password [return for None]:
Do you want to test the connection now? [y/n]y
Test successful
201: Created

Adding an SMB resource results in an unsuccessful test

If, at the final stage of adding an SMB resource to be monitored, the connection test fails then the underlying cause is likely to be recorded on the SMB server itself in system specific message files.

For example, in the case where the share name is incorrect you would see a log entry similar in format to:

```
Dec 9 12:14:35 NOTICE: smbd[MG\guest]: smb share not found
```

Or for an authentication issue: Dec 9 12:19:22 NOTICE: smbd[MG\guest]: pool1_smb access denied: guest disabled.

Firewall settings

The following table lists the ports used by the monitor. Depending on which facilities are in use by the monitor and location of firewalls on the network it may be necessary to provide rules to allow traffic through.