Privacy Statement

Scope of This Notice

This Privacy Statement is intended to describe High-Availability.Com’s privacy practices and provide information about the choices you have regarding the ways in which information collected by High-Availability is used and disclosed.

Our Commitment to Privacy

At High-Availability.Com, your privacy is important to us. To better protect your privacy, we have provided this Statement explaining our information practices and the choices you can make about the way your personal information is collected, used and disclosed. To make this Statement easy to find, we have made it available on our homepage and at every location where personally-identifiable information may be requested.

The Information We Collect

This Privacy Statement applies to all information collected by or submitted to High-Availability.Com, including personal information. “Personal information” is data that reasonably can be used to identify or describe an individual.

High-Availability.Com may collect personal information when:

    • you request evaluation product licences;
    • you request support for a High-Availability.Com product;
    • you request information or materials (e.g., whitepapers);
    • you participate in promotions, contests or giveaways;
    • you submit questions or comments to us.

High-Availability.Com also collects personal information from individuals (with their consent) at conventions, trade shows and expositions.

The types of personal information collected may include (but are not limited to):

    • your first and last name;
    • your title and your company’s name;
    • your home, billing, or other physical address (including street name, name of a city or town, county);
    • your e-mail address;
    • your telephone number;
    • any other identifier that permits High-Availability.Com to make physical or online contact with you;

Using Your Personal Information

High-Availability.Com uses the personal information you provide to:

    • create and maintain your accounts;
    • process, fulfill, and follow-up on your orders;
    • answer your questions;
    • register you in programs (per your request);
    • send you information;
    • send you surveys.

Sharing Your Personal Information

Unless you assent, High-Availability.Com will never share the personal information you provide to us except as described below.

High-Availability.Com may disclose your personal information to third parties under any of the following circumstances:

    • As may be required to fulfill orders, to conduct billing/credit card processing and to provide service.
    • As required by law (such as to prevent fraud).
    • In the context of a business transaction, such as a merger, acquisition, consolidation, or divestiture (pursuant to a pledge of confidentiality under which the recipient agrees to use the information for no purpose other than carrying out the transaction).

Your Choices About Receiving E-Mail

High-Availability.Com makes every effort to provide you with the ability to opt-in and opt-out of receiving communications from High-Availability.Com and/or its partners.

High-Availability.Com may send you e-mail about your account and about the products you have purchased. High-Availability.Com may also send you e-mail with information and/or special offers about products and services that may be of interest to you, unless you indicate that you do not want to receive them. In addition, with your assent, our business partners may send you such information.

High-Availability.Com will provide you with the opportunity to opt-out of any of our direct marketing communications at any time. All promotional e-mail sent from High-Availability.Com will contain a provision allowing you the option to decline receiving future promotional e-mail. You may unsubscribe to an e-mail communication by contacting High-Availability.Com at the address provided below and requesting that you be unsubscribed from that specific communication.

Unit 1
Haig Court
Haig Road
WA16 8XZ
United Kingdom


For your protection, High-Availability.Com may contact you in the event that we find an issue with a product or service you have purchased that requires your immediate attention.

Cookies and Other Browser Information

Our website automatically captures IP addresses. We use IP addresses to help diagnose problems with our server, to administer our website, and to help ensure the security of your interaction with the website.

About Links to Other Sites

This site contains links to other sites. High-Availability.Com does not control the information collection of sites that can be reached through links from If you have questions about the data collection procedures of linked sites, please contact those companies directly.

How to Contact Us

If you have any questions about any of these practices or High-Availability.Com’s use of your personal information, please feel free to contact us by web, or by mail at the address above or by email to:

High-Availability.Com will work with you to resolve any concerns you may have about this Statement.

Changes to this Privacy Statement

High-Availability.Com reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Statement will be posted on this site.

This Privacy Statement was last amended on 15th November, 2005.